1. Introduction
Welcome to Fay Creator Studio, a platform designed specifically for educators and trainers to create, develop, and download high-quality online courses using AI-powered tools and proven instructional design frameworks.
At Fay Creator Studio, we understand that as an educator, you handle sensitive information and create valuable intellectual property. Your privacy and the security of your data are fundamental to our mission of supporting educators across Africa and beyond.
Our Commitment: We are committed to being transparent about how we collect, use, and protect your information. This Privacy Policy explains our practices in clear, straightforward language.
By using Fay Creator Studio, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use our platform.
3. How We Use Your Information
We use your information to provide, maintain, and improve Fay Creator Studio's services:
Account and Service Management
- Create and manage your educator account
- Provide access to course development tools and templates
- Enable course downloads and exports in multiple formats
- Process subscription payments and manage billing
Communication and Support
- Respond to your questions and provide technical support
- Send important updates about your account or our services
- Share educational resources and platform tips (with your consent)
- Notify you about new features that might benefit your teaching
Platform Improvement and Analytics
- Analyze usage patterns to improve user experience
- Develop new features based on educator needs
- Optimize platform performance and fix technical issues
- Conduct research to advance educational technology
Intelligent Course Creation Features
- Enhance course creation tools and content suggestions using our advanced educational AI programs
- Improve template recommendations based on your subject area through intelligent analysis
- Develop high-quality instructional design assistance that partners with your expertise
- Create personalized learning paths for platform features using proven educational methodologies
4. Intelligent Learning System and Data Enhancement
To continuously enhance Fay Creator Studio's intelligent course creation capabilities and provide you with superior educational tools, we use certain data for machine learning and platform optimization powered by our advanced AI technology suite.
Important: We take a privacy-first approach to AI development. Your course content, personal details, and student information are never used in our intelligent learning systems without your explicit permission.
Data We Use for Platform Enhancement
- Course Structure Patterns: Anonymized information about lesson organization and educational flow
- Template Effectiveness: Which design templates work best for different subjects and learning levels
- Feature Utilization: How educators navigate and use different platform tools
- Design Preferences: Aggregated data on layout and visual choices
- Performance Metrics: System response times and technical optimization patterns
Data We Never Use
- Personal Information: Names, email addresses, phone numbers, or contact details
- Course Content: Your actual text, images, videos, or educational materials
- Student Data: Any information about learners who take your courses
- Confidential Information: Institution-specific or proprietary educational content
- Account Details: Login credentials, payment information, or account settings
How This Benefits You
- Intelligent Recommendations: Advanced course templates and structure suggestions powered by the Fay Institute learning framework
- Enhanced Tools: More intuitive course creation interfaces driven by proven educational methodologies
- Premium AI Features: High-quality intelligent content generation and design assistance that supports your teaching expertise
- Optimized Performance: Better platform responsiveness and fewer technical issues
- Educational Innovation: New features based on how successful educators create engaging content
Privacy Protection Measures
- Data Anonymization: All personal identifiers are removed before analysis
- Aggregation: Data is combined with many other users to prevent individual identification
- Secure Processing: All data enhancement occurs in controlled, secure environments
- Regular Audits: We regularly review our data usage to ensure compliance with privacy standards
Your Control: You can opt out of data usage for platform enhancement by contacting us at privacy@faycreatorstudio.com. While this may limit some intelligent features, all core platform functionality will remain available.
5. How We Share Your Information
We respect your privacy and limit data sharing to essential service providers and legal requirements.
Trusted Service Providers
- Payment Processors: Stripe and PayPal for secure payment handling
- Cloud Services: Microsoft Azure for secure data storage and processing
- Analytics Providers: For platform performance and usage insights
- Customer Support: Tools that help us provide better assistance
Legal Requirements
- When required by law or valid legal process
- To protect the rights and safety of our users and platform
- In response to government requests where legally required
- To investigate potential violations of our terms of service
We Never: Sell your personal information to advertisers, marketing companies, or unrelated third parties. Your educational content and personal data are not for sale.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience and provide essential platform functionality.
Types of Cookies We Use
- Essential Cookies: Required for login, security, and basic platform operation
- Functional Cookies: Remember your preferences, settings, and customizations
- Analytics Cookies: Help us understand platform usage and improve features
- Marketing Cookies: Improve our communication and feature recommendations
Managing Cookies
You can control cookies through your browser settings:
- Most browsers allow you to view, manage, and delete cookies
- You can set your browser to refuse all cookies or alert you when cookies are being sent
- Disabling essential cookies may limit platform functionality
- We'll respect your privacy choices while maintaining service quality
7. Data Security
Protecting your information is a top priority. We implement multiple layers of security to safeguard your data.
Security Measures
- Encryption: All data transmission uses industry-standard SSL/TLS encryption
- Secure Storage: Data is stored on encrypted servers with restricted access
- Access Controls: Strict limits on who can access user information
- Regular Updates: Security systems are continuously monitored and updated
- Backup Systems: Regular, secure backups protect against data loss
- Security Audits: Regular assessments to identify and address vulnerabilities
Your Role: Keep your login credentials secure, use a strong password, and notify us immediately if you suspect unauthorized access to your account.
8. Data Retention
We retain your information only as long as necessary to provide our services and comply with legal obligations.
Retention Periods
- Account Information: Retained while your account is active
- Course Data: Preserved for as long as you maintain your account
- Usage Analytics: Aggregated data retained for platform improvement (anonymized)
- Payment Records: Kept for legal and tax compliance requirements
- Support Communications: Retained for reasonable periods to maintain service quality
Account Deletion
When you close your account:
- We provide 30 days to download your course content and data
- Personal information is deleted or anonymized within 90 days
- Some information may be retained longer for legal or security purposes
- Anonymized usage data may be retained for platform improvement
9. Your Rights and Choices
You have important rights regarding your personal information and how it's used.
Access and Control
- Access: Request a copy of your personal information
- Update: Correct or update your account and profile information
- Delete: Request deletion of your account and associated data
- Export: Download your course content and data in portable formats
- Restrict: Limit how your information is processed
Communication Preferences
- Opt out of marketing emails while keeping essential account notifications
- Choose which types of updates and tips you'd like to receive
- Control the frequency of platform communications
- Update your communication preferences at any time
Data Usage Choices
- Opt out of anonymized data usage for AI training and platform improvement
- Control cookie preferences through your browser or our settings
- Choose whether to participate in optional platform research
Exercise Your Rights: Contact us at privacy@faycreatorstudio.com to make any requests regarding your personal information. We'll respond within 30 days.
10. Children's Privacy
Fay Creator Studio is designed for professional educators and is not intended for children under the age of 16 (or 13 in jurisdictions where that is the digital age of consent).
Our Policy
- We do not knowingly collect personal information from children under 16
- Our platform requires users to confirm they meet age requirements during registration
- If we discover that a child has provided personal information, we will promptly delete it
- Parents or guardians who believe their child has provided information should contact us immediately
Educational Context
While educators may create courses for younger learners, any student data collection or processing would occur through the educator's chosen learning management system or platform, not through Fay Creator Studio directly.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or services.
How We Notify You
- Email Notification: Important changes will be sent to your registered email address
- Platform Notice: Updates will be posted prominently on our platform
- Advance Notice: Significant changes will include at least 30 days' notice
- Effective Date: All changes will include a clear effective date
Your continued use of Fay Creator Studio after changes take effect indicates your acceptance of the updated Privacy Policy. If you disagree with changes, you may close your account before they become effective.